Terms of service

Last Updated: 17 October 2026

1. Introduction

Welcome to RKM, accessible at www.rkmfoods.com. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through it.

By accessing our website or placing an order, you agree to these Terms & Conditions and our applicable website policies. If you do not agree with these terms, please discontinue using our website.

2. Business and Contact Information

Business Name: RKM

Website: www.rkmfoods.com

Business Address: Plot No. 122–123, Janta Market, Novelty Road, Near State Bank of India,

Karnal, Haryana 132001, India

Customer Care: +91 91380 18466

Email: customercare@rkmfoods.com

3. Products and Availability

We make reasonable efforts to display accurate product descriptions, images, ingredients, net quantities, prices and other relevant information.

Actual product appearance can vary from website images. Product availability may change, and we may update product listings or discontinue products, subject to applicable law and obligations relating to accepted orders.

Customers should review product labels, ingredients, allergen information, storage instructions and other relevant details before consumption.

4. Prices and Payments

Product prices and applicable charges will be displayed during checkout. Prices may change for future purchases.

Available payment methods may include:

● UPI

● Credit and debit cards

● Net banking

● Cash on Delivery (COD)

Payment options are subject to availability at checkout. Orders may be subject to payment verification and delivery-serviceability checks.

5. Orders and Cancellation

Customers are responsible for providing accurate contact information, delivery addresses and order details.

Please review your products, quantities, delivery address and payment method carefully before placing an order.

Orders placed on our website cannot ordinarily be cancelled after placement, subject to applicable law and any rights that cannot lawfully be excluded.

If we are unable to fulfil an accepted order, we will notify the customer and arrange any applicable refund.

6. Shipping and Delivery

We primarily deliver within India and may accept international orders where shipping is available.

● Domestic delivery: Estimated 2–7 days after dispatch.

● International delivery: Estimated 7–12 days after dispatch.

● Free domestic shipping: Orders above ₹499.

● Other shipping charges: Calculated at checkout.

Delivery estimates are indicative and may vary depending on location, courier operations, customs clearance, public holidays or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for complete details.

7. Returns, Refunds and Exchanges

Due to the nature of food products and hygiene considerations, we do not ordinarily accept returns or exchanges for correctly supplied products simply because a customer changes their mind.

Customers may contact us regarding products that arrive damaged, leaking or incorrect. Such complaints will be reviewed and verified before an appropriate refund or replacement is considered.

Nothing in these terms excludes consumer rights or remedies that cannot lawfully be excluded.

Please refer to our Cancellation & Refund Policy and Return & Exchange Policy for further information.

8. Intellectual Property

Our brand name, logos, website content, product images, graphics and other original materials may be protected by intellectual property laws.

You may not copy, reproduce, distribute or commercially use our content without prior written permission, except where permitted by law.

9. Acceptable Website Use

You agree not to use our website for unlawful activities, attempt unauthorised access, interfere with website security, introduce malicious code or misuse website content or services.

We may take reasonable steps to protect our website, customers and business against fraud, abuse and security threats.

10. Third-Party Services

Our website may use third-party services for payments, hosting, delivery, analytics and communications.

Such services may be governed by their own terms and privacy policies. Our use of third-party services does not remove our responsibilities under applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances beyond our reasonable control, including certain courier delays or temporary website interruptions.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

12. Changes to These Terms

We may update these Terms & Conditions when our business, website or applicable requirements change. Revised terms will be published on this page with an updated date.

13. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Disputes will be addressed by the competent authorities or courts in accordance with applicable law.